SHIPPING & RETURNS
All regular orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Policy for Pre-Orders:
Thank you for pre-ordering from our website! We are thrilled to offer this convenient option for our valued customers. Please note that all pre-orders will begin shipping in March.
Here is some important information regarding pre-orders:
Your credit card will be charged at the time of purchase to secure your place in line for the product.
Delivery times for pre-orders can vary and are dependent on a number of factors, including product availability, order volume, and shipping method selected.
In the event that we are unable to fulfill your pre-order, we will provide a full refund of your purchase price.
If you need to make any changes to your pre-order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made.
We appreciate your patience and understanding during this process and look forward to delivering your pre-ordered product soon!
If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for choosing to pre-order from our website!
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) within 30 days of receiving the order for a full refund of the purchase price, minus shipping, handling, gift wrap, or other charges.
To initiate a return, please contact us at firstname.lastname@example.org. We will provide you with a return shipping label and instructions for returning the item(s). The item(s) must be returned in their original packaging and condition.
Once the returned item(s) have been received and inspected, we will process your refund. Please allow up to 14 business days for the return to be processed.
Custom or personalized orders are non-refundable.
Note: We reserve the right to modify this return policy at any time.
If you have any problems with your product contact us at email@example.com to tell us about your problem for a full refund.